Complaints

Where a complaint is addressed directly to Mediolanum International Life dac the complaint may be handed by our office in Dublin. Contact details to make the complaint are set out below.

Upon receipt of the complaint’ it will be reviewed and written response provided as soon as possible within stipulated regulatory deadlines which will depend on the jurisdiction where the complaint is received from.

Contact Details 

You can contact us by post, e-mail, or telephone:

Postal address:
Mediolanum International Life dac
The Exchange, Georges Dock,
IFSC
Dublin 1, Ireland

E-Mail: .(JavaScript must be enabled to view this email address)
Phone: 00353 1 231 0800 (Monday to Friday from 8.30am until 5.30pm)

Contacts in the event of non-resolution of Complaint.

If you are not satisfied with the response provided to your complaint provided by Mediolanum International Life dac Dublin office you can address your complaint to the following authority:

By Mail:
Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2, Ireland

Phone: 00 353 1 567 7000
Website Link: https://www.fspo.ie/

Branches (All Complaints)

Complaints in relation to the service that was provided to you including complaint against the Product and the Family Banker should be addressed to our Branch located in your jurisdiction. Branch contact details and their complaints policy can be located at the following links:

Spain
https://www.mildac.ie/es/quejas

Catalan
https://www.mildac.ie/ca/queixes

Germany
https://www.mildac.ie/de/beschwerden

Italy
https://www.bancamediolanum.it/reclami-ricorsi-conciliazione
. https://www.mediolanuminternationallife.it