Complaints

Complaints originating from countries where Mediolanum International Life dac (“MIL”) has established a branch are typically handled in the first instance by the branch. Where a complaint is addressed directly to Mediolanum International Life dac, the complaint may be handled by our office in Dublin. Contact details to make the complaint are set out below.

MIL will review and respond in writing to direct complaints as soon as possible within stipulated regulatory deadlines (set out in the respective jurisdiction where the complaint originated).

Contact Details 

You can contact us by post, e-mail or telephone:

Postal address:    
Mediolanum International Life dac
The Exchange, Georges Dock,
IFSC
Dublin 1, Ireland

E-Mail: .(JavaScript must be enabled to view this email address)
Phone: +353 1 231 0800 (Monday to Friday from 08:30 until 17:30 Irish Time)

Contacts in the event of non-resolution of Complaint.

If you are not satisfied with the response provided to your complaint provided by Mediolanum International Life dac Dublin Office you can address your complaint to the following authority:

Postal address: 
Financial Services and Pensions Ombudsman
Lincoln House,
Lincoln Place,
Dublin 2, Ireland

Phone: +353 1 567 7000
Website Link: https://www.fspo.ie/

Branches (All Complaints)

Complaints in relation to the service that was provided to you including complaint against the Product and the Family Banker should be addressed to our Branch located in your jurisdiction. Branch contact details and their complaints policy can be located at the following links:

Spain (ES and CA)

https://www.mildac.ie/es/quejas
https://www.mildac.ie/ca/queixes

Germany

https://www.mildac.ie/de/beschwerden

Italy

https://www.bancamediolanum.it/reclami-ricorsi-conciliazione
https://www.mediolanuminternationallife.it