Cookie Policy

Mediolanum International Life Cookie Policy

At Mediolanum International Life, we use cookies  on our websites and mobile applications to make sure your experience is as perfect as it can be. We want to ensure you understand what kind of data we are gathering when you use our services and how you are always in control.

What is a cookie anyway?

When you return to browse the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of your previous activity so it can deliver a more user-friendly service - for example, remembering previous  language preferences  and Pop-Up Selections.

Cookies were designed to be a reliable mechanism for websites to remember the state of the website or activity the user had taken in the past. This can include clicking particular buttons, logging in, or a record of which pages were visited by the user.

When you return to browse the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of your previous activity so it can deliver a more user-friendly service - for example, remembering previous purchases or account login details.

Types of cookies !

Like most websites, Mediolanuim’s online services and applications (apps) collect some information about you (e.g., information on IP addresses, browsers, internet service providers, referring pages, exit pages, operating systems, date stamps, time stamps and clickstream data). This information won’t be linked to any other information we collect about you unless you have consented to it.

Both we and our third-party tracking partners use browser storage, app storage, cookies, pixels, beacons, scripts and tags to analyse trends, administer our sites, track user movement through our sites and collect demographic information about our overall user base. We may receive reports on these from our third-party tracking partners on an individual and aggregate (i.e., anonymous) basis and those partners may combine that information with other information they have collected from you. At Mediolanum International Life, we use three varieties of cookies to optimise your website experience:

Required cookies

Cookie Name

Cookie Function

Adobe Affinity

Cookies for tracking user Navigation.

Adobe Analytics

Cookies for identifying unique users

Google Analytics

Cookies for tracking user Navigation.

Functional cookies

Cookie Name

Cookie Function

One Trust – Cookie Banner Interaction

Defines user acceptance status for Cookies Policy.

Product Profile - Mediolanum

Defines user navigation within the website based on user selections.

Preferred Language - Mediolanum

Stores selected user language selection values.

Contacts Accepted - Mediolanum

Stores selected user contacts selection values.

What our cookies do

We use cookies across our services to provide the following functions:-

Personalization – For example, your language preference is remembered.

Session management - To ensure that your session is routed to the correct system within the Mediolanum International Life infrastructure for the duration of your visit.

Usage Tracking - Mediolanum International Life use Adobe analytics & Google Analytics solutions to provide analysis of a users’ ongoing usage of the website. This facilitates ongoing improvements to the website.

AB Testing / multivariate testing - We can display multiple versions of a page to you to assess which generates the best customer experience for you.

Required Cookies

We use a number of cookies which are required in order to allow you to access our websites, to move between pages and to receive services which you have requested. These cookies are required to enable core site functionality and are therefore always enabled. These cookies will remember your selected country and language, track your movement on and usage of our site for statistical purposes and store whether you are logged in or not. We won’t ask for your consent to place these cookies because we have a legitimate purpose for setting them. The following are examples of some of the required cookies which we use:

Load Balancer   We use multiple servers to ensure that our users receive the best possible experience when browsing our websites, even when we are experiencing high levels of traffic. This cookie is required to route your session to the correct server.       All these cookies are prefixed with ""NSC_""      First Party

Functional Cookies

We use functional cookies which are entirely optional and allow us to remember your preferences and experiences on our sites. For example, cookies save you the trouble of selecting your language or currency every time you access the website and recall your customisation preferences. We also use functional cookies to analyse how our visitors use our websites and to monitor website performance. This allows us to provide a high quality experience by customising our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages. The following are examples of the types of functionality cookies which we use:

Google Analytics : This is a secondary customer usage service to Adobe Site Catalyst.      All these cookies are prefixed with ""_utm""      First Party

Mediolanum International Life Site Language : When you indicate that you would like one of our websites to be displayed in a different language we use this cookie to record that preference.          lang First Party

Google Analytics : We use certain of the Google Analytics advertising features to allow third parties to serve adverts to you when you are on other sites that may be relevant to you based on your use of the Mediolanum site. This is done on an anonymised basis, using non-personally identifiable information. We may also use Google Analytics advertising features to help ascertain how many times our adverts are seen on other sites, and to be provided with aggregated and anonymised details about the demographics and interests of users of Mediolanum International Life. All these cookies are prefixed with ""_utm""    First Party

What about your data privacy?

We respect your privacy. Read how to manage and control what information we collect from you in our Data Protection Notice.

For how long are these cookies live?

To keep your choices, cookies are stored on your device for up to 365  days since your last visit. Some cookies are set by third party media and advertising partners, as well as other service providers.

What if I do not want cookies?

Required cookies are essential for our website and you cannot opt out of them, but you can delete required cookies after use – see how below.

How to manage cookies

The cookies are placed on your device. This means that we cannot delete them for you. You must do that yourself in the way prescribed by your specific device. If you are on a website operated by Mediolanum International Life, you can also avoid cookies being placed by adjusting the browser settings in your device. If you are using an app published by Mediolanum International Life, please note that cookies set in an app work in a different way and you will have to control this via your device directly. Real browser cookies are set to expire. Similar types of technologies like local storage on your device do not have expiration built-in but must be deleted by you. We have links to instructions on how to adjust/delete cookies on some of the more common devices below.

If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. For further information about how to turn off cookie acceptance please refer to the “Help” function in your browser.

If you would like to opt out of the Google Analytics features mentioned above, details of how to opt-out are available here.

Please note that disabling cookie support may prevent this website from functioning properly and you may not be able to fully utilise all of its features and services.